Frequently Asked Questions

Get answers to common questions about New Guest Consultation.

Bring photos of styles you like, a list of current products, recent color history, and any concerns or allergies. This helps your stylist assess feasibility, plan services, and recommend maintenance so your consultation is efficient and productive.

Consults usually last 20 to 40 minutes depending on hair complexity, history, and questions. Extended planning for major color or transformation may take longer. Your stylist will provide an estimated duration and recommended next steps so you can schedule appropriately.

Yes — the consultation fee is fully credited toward your first booked service when you proceed within a specified time frame. Ask about our policy at booking; credits apply only to salon services, not retail products, and cannot be combined with other promotions.

The consultation is dedicated to assessment and planning, not full services. Small corrective trims or quick color tests may be performed with stylist approval, but major cuts or color services will be scheduled separately to ensure time, safety, and best results.

Yes. Your stylist will suggest tailored at-home routines, product recommendations, and maintenance schedules based on your hair's condition and lifestyle. They may also provide heat protection, color care tips, and a timeline for follow-up services to help you maintain salon results.

Book online via our website booking tool, call the salon, or send a message through social media. Choose 'New Guest Consultation,' select preferred stylist and time. If you have questions beforehand, our front desk can help match you with the right professional.